AI Monitoring Platform
THK Organization
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Voice Analytics Dashboard
Live
🎙️
Active Voice Calls
142
Right Now
▲ 12%⚡
Avg. Handle Time
3:22
Min:Sec Today
▼ 18s faster✅
Resolution Rate
87%
First-Call Resolution
▲ 4%📊
Calls Processed
3.4k
Total Today
▲ 9% vs yesterdayAudio Stream
Crying detectedCryingCryingBody FallScreamingCough
Live Alerts
0 ActiveAgent #04High frustration detected — caller escalatingwaiting...
Agent #11Long silence — possible dead air on linewaiting...
Bot Flow ACaller looping — intent not resolvedwaiting...
⛔ DeactivatedFunctionality not yet available
Call Volume Heatmap
7-day viewMON
TUE
WED
THU
FRI
SAT
SUN
⛔ DeactivatedFunctionality not yet available
Voice Intelligence
AI Analysis87
Clarity
74
Sentiment
62
Intent Hit
91
Accuracy
43
Escalation
4.2s
Latency
Performance Metrics
On Target3:22
Avg. Handle Time
17
Escalations Today
Hourly Call Volume
⛔ DeactivatedFunctionality not yet available
Call Breakdown
Aivoicy AIBilling & Payments34%
Technical Support28%
Account Enquiries22%
General Information16%
Overall Sentiment Score72% Positive